TRAINING BOOST FOR REGION’S VISITOR CENTRE STAFF
Visitor Information Centres across the New England and North West will be trained in the latest customer service techniques thanks to a NSW Government program to help promote rural and regional NSW.
Member for Tamworth Kevin Anderson said the workshops were developed by the NSW Government’s tourism and major events agency, Destination NSW, in collaboration with TAFENSW.
“Tamworth will play host to staff from 14 Visitor Information Centres where they will be provided with the right tools to deliver high-quality service for the people visiting our region,” Mr Anderson said.
“Our beautiful region has so much on offer and this fantastic program will offer staff the must-know tips and insights to deliver great visitor experiences.
“Whether it is sports, festivals or the region’s natural beauty that brings people here, we want to ensure they have the best experience possible.”
NSW Minister for Tourism and Major Events Adam Marshall said the workshops are free and open to all Visitor Information Centre staff, whether they work full-time, part-time, as a casual or as a volunteer.
“The NSW Government is delivering a tourism bonanza for rural and regional areas so we want to make sure we provide crucial training for our local advocates and equip them to educate travellers and promote their regions,” Mr Marshall said.
“Growing tourism in rural and regional areas is a top priority for the NSW Government, we know how vital the industry is to local communities and we’ve committed record funding to help grow local visitor economies.”
Tamworth will host the workshop on Thursday, 31st August 2017. To register visit http://www.destinationnsw.com.au/tourism/business-development-resources/accredited-visitor-information-centres .