BEAT THE QUEUE WITH REAL TIME WAITING DATA
Member for Tamworth Kevin Anderson today announced that customers can now view the current waiting time at the Tamworth Service NSW centre in real time, making it possible to plan visits when convenient.
Mr Anderson said the Service NSW one-stop-shop concept already offers low wait times, but there’s room for yet another layer of convenience to help customers save time.
“Customers can now beat the queues by seeing how long they’ll have to wait before deciding whether to visit the service centre,” Mr Anderson said.
“This helps customers make informed decisions about when to visit Service NSW and how to avoid peak periods such as lunch times and the lead up to holiday periods.”
The information can be accessed through the Service NSW mobile app and through the Service NSW website at service.nsw.gov.au. Android users can download the updated app as of today while Apple product users will be able to download the updated app in the coming weeks.
The data will be updated every few minutes and show current waiting times at more than 30 Service NSW service centres already operating across the state including Tamworth. The service centres ensure better customer service, shorter waiting times and a reduction in service and facility duplication.
Mr Anderson said “Customers can also utilise the mobile app to complete regular government transactions such as registration renewals in lieu of visiting a service centre, or online at service.nsw.gov.au.
“Customers can access the 24/7 phone service on 13 77 88, or call in advance to make a service centre appointment.
“Service NSW offers customers access to more than 800 government transactions including driver licences, vehicle registrations, Seniors Card applications, owner builder permits, housing payments and more.”
For more information about Service NSW visit service.nsw.gov.au.